Frequently Asked Questions
Payment
What payment methods do you accept?
We accept Cash on Delivery (COD), bank transfer, and various online payment methods. All transactions are secure and encrypted.
Products
Are the watches waterproof?
Our watches are water-resistant for daily use. They can withstand hand washing and light rain, but we do not recommend swimming or diving with them.
What movement do the watches use?
Our watches use high-quality automatic movements that provide accurate timekeeping. Super clone models use Swiss-grade movements for maximum accuracy.
Do the watches come with a warranty?
Yes, all our watches come with a 1-year warranty covering manufacturing defects. This does not cover damage from misuse or normal wear and tear.
Returns
What is your return policy?
We offer a 30-day money back guarantee. If you are not satisfied with your purchase, you can return the item for a full refund within 30 days of delivery.
Shipping
How long does shipping take?
Standard shipping takes 7-15 business days. Express shipping takes 3-7 business days. We ship worldwide with tracking provided for all orders.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders worldwide. Express shipping is available for an additional fee.
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number on our tracking page to check your order status.
Support
How can I contact customer support?
You can reach us through our live chat, email us at support, or use the contact form on our website. We typically respond within 24 hours.
Wholesale
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. Please contact us for wholesale inquiries and we will provide you with a custom quote.